Wondr Diamonds Jewellery Job: Customer Relationship Officer at Wondr Diamonds, Lab Grown Diamond Company
![Wondr Diamonds, Lab Grown Diamond Company](/_next/image?url=https%3A%2F%2Ftrymintly-companylogo.s3.amazonaws.com%2F1674779566433_logo_100x%25402x.png&w=3840&q=75)
Wondr Diamonds Jewellery Job: Customer Relationship Officer
Posted 5 months ago
1823 Views
Industry :
Jewellery / Manufacturing
Skills Required :
Customer Relationship Officer
Responsibilities:
- Develop relationships with current and potential customers through direct contact and follow-up
- Provide excellent customer service by responding promptly to customer inquiries, complaints, and requests
Identify customer needs and suggest appropriate products/services - Monitor customer accounts to ensure timely payments
- Resolve customer disputes in a professional manner
- Maintain accurate records of customer interactions
- Proactively identify areas for improvement and develop strategies to improve customer service
- According to the customer needs, lab grown diamond concepts should be briefed in detail.
- Websites should be surfed for regular price monitoring.
- Uploading New and Customised products in website.
- Enquiries and queries should be addressed immediately and should be escalated to the concern dept.
- Attending social media queries based on location and reverting to the appropriate showrooms regarding the same.
- Customers follow ups are mandatory on social medias and at all circumstances.
- Reports should be generated on time.
- Supporting the management in sales and willing to travel during marketing EXPOs.
- Assisting showrooms for stock related queries and knowledge in stock management.
- Knowledge in franchise order handling and vendor management.
Requirements:
- Bachelor’s degree in business or a related field preferred
- Previous experience in a similar role
- Excellent communication and interpersonal skills
- Knowledge of customer service principles and practices
- Ability to work independently and as part of a team
- Being a highly interactive position, the CRM must have excellent communication skills and possess excellent written and verbal communication skills that will ensure these reports and presentations are clear, concise, and convincing.
- Candidate must have sound knowledge in Gold and Diamond.
- Candidate must be proficient in System and MS Office.
- The candidate must also have an ability to create strong, meaningful, and long-lasting relationships. He must be likeable and easily relatable in order facilitate cross-functional interactions and, most importantly, consumer relationships.
Interview Process:
- HR Round
- Face to Face Technical Round
Preferred: Applicants with experience in Jewelry Industry.
Thank you for Applying for the Job. You will be notified via Email about the next steps
Click here to Apply for More Jobs
Click here to Apply for More Jobs