Wondr Diamond Jobs: Order Management Executive at Wondr Diamonds, Lab Grown Diamond Company
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Wondr Diamond Jobs: Order Management Executive
Posted 6 months ago
975 Views
Industry :
Jewellery / Retail
Skills Required :
Back Office Executive
Responsibilities:
- Receive and process customer orders accurately and efficiently.
- Coordinate with various departments to ensure smooth production and timely delivery of orders.
- Perform quality control checks on finished jewelry pieces to ensure they meet our high standards.
- Track shipments and communicate delivery updates to customers.
- Provide exceptional customer service by promptly addressing inquiries and resolving any issues that may arise.
- Maintain accurate records of orders, inventory, and customer interactions.
- Collaborate with the sales team to identify opportunities for upselling and cross-selling.
- Stay up-to-date with industry trends, product knowledge, and new jewelry designs.
- Continuously seek ways to improve order management processes and implement best practices.
Requirements:
- Proven experience in order management or a similar role within the jewelry industry.
- Strong attention to detail and ability to maintain accuracy in a fast-paced environment.
- Excellent organizational and multitasking skills.
- Exceptional written and verbal communication skills.
- Proficient in using order management software and Microsoft Office Suite.
- Knowledge of jewelry production processes and quality control standards.
- Customer-focused mindset with a passion for delivering exceptional service.
- Ability to work well independently as well as collaboratively in a team.
Thank you for Applying for the Job. You will be notified via Email about the next steps
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