TJ Impex Jewelry Job: CRM Executive- SEEPZ at TJ impex - Wholesale Jeweler in Mumbai

Key Responsibilities:

• Manage and maintain the company's CRM system.
• Develop and implement strategies to improve customer retention and satisfaction.
• Communicate with customers through various channels such as email, phone, and in-person.
• Gather and analyze customer feedback to identify areas for improvement.
• Collaborate with the sales and marketing teams to develop customer-focused campaigns.
• Address customer inquiries and resolve issues promptly.
• Generate reports on customer activities and provide insights to management.

Requirements:

• Bachelor’s degree in Business Administration, Marketing, or a related field.
• Proven experience in CRM or customer service roles.
• Strong communication and interpersonal skills.
• Proficient in CRM software and Microsoft Office Suite.
• Ability to analyze data and generate actionable insights.
• Excellent problem-solving skills and attention to detail.